Challenge
The Equality Policies Service of the Provincial Council of Barcelona faced the challenge of providing municipalities with a guideline for action in cases of LGTBQ-phobic violence. The aim of the guide is to offer clear guidance, useful resources and response procedures that facilitate a coordinated, effective and rights-based response for people affected by LGTBQ-phobic violence, as well as to provide concrete tools to prevent, detect and intervene in situations of LGTBQ-phobic violence in public spaces.
Response
Through a documentary review of the current regulatory framework, previous actions and existing protocols, a guideline for action in cases of LGTBQ-phobic violence was developed. The guide includes the following sections:
Internal procedure for action in the event of an LGTBQ-phobic violence
External response procedure and public communication
Support for the victim and their close environment
Prevention and community work
Available resources
This guide aims to facilitate mechanisms for the detection of LGTBQ-phobic violence that can be adapted to the reality of each municipality, as well as to provide guiding principles and practical tools for addressing LGTBQ-phobic violence occurring in public spaces.